We accept most PHV-licensed vehicles not older than 10 years old, Our in App car detail list of recommended vehicles is available when registering application. Don't have a vehicle that meets our requirements? No problem!

Simply apply with your current information and we'll send you some resources to help you outfit your current vehicle to drive with Navhoo.

It is the legal requirement in UK to keep record of drivers to whom bookings are assigned, It is also the inform customer of the detail of driver and their registration and type of car in order to keep safety. This insures that you possess driving privileges and are qualified to be a driver with us.

Our model is flexible and it's up to you to whenever you want to join the platform and start getting jobs request, we don't bound our partners to any shift pattern or force you to accept jobs that you don’t want to accept, that’s why we share all information on ride requests.

We know many professional drivers take it as their full time and permanent job and some want to utilise it as part time so be flexible to do something else in their life, Drivers are our business, so that's why we built a model that suits all. Our Platform provides you that security of job when other will deactivate you when they have their driver less cars.

The earnings can vary based on multiple factors including, distance, length, availability, and vehicle type, among others. On average a full time driver working 10-12 hours on a go will take between 15-20 trips. We are offering, 15%Commission and £1/Ride flat rate fee model, while others take a big chunk of your fare up to 60%. We want you to take the most from every ride.

Check our interactive calculations for an example of your savings with us https://uk.navhoo.com/driver.

Navhoo pay driver more, even when you get ‘Surge Rate’ request – Always!

a) Changing account details after initial registration is a major change on your account to keep it secure and reliable we advise drivers to visit in office in person with evidence document and proof of ID.

b) If you have issue of such nature it is advised to raise a ticket in ‘Support’ menu within the Driver App an agent will be in touch with you to resolve the matter soon.

From time to time you need to update your account by providing fresh documents into your dashboard, If you haven't provided right and current documents into your dashboard our regulatory team will put restriction on your account until that issue is not resolved, You can always check your dashboard by checking your account status before starting your day.

We also monitor driver's performance and if somebody is not up to mark we do inform first as warning that we will put your account on hold if found unprofessional in your conduct.

Unlike other operators we want to listen to you as well if any query is raised against you our Driver Support Team will be in touch with you and we will try to resolve and put you back on road ASAP.We are committed to quality service to our riders, who is paying for the ride and making us both earns, a good customer care and professionalism is something we believe in.

If there is any serious allegations passed against you by the local authority or rider for which we need to investigate your account will be placed on hold for that duration, it may take up to 14 days it is always advised that if you as a driver encountered something of such nature, do inform us first and explain your side of story in writing, so once other party reaches us it is resolved quickly and your account is not blocked for long.

Safety comes first for everyone using Navhoo. If you have been involved in an accident, please follow these steps:

1. Check that all parties involved are safe.

2. Notify police and paramedics if necessary.

3. Gather evidences as much possible, use your phone to do recording 360 degree.

4. Contact us through SOS.

Head to Trip Issues and Fare Adjustments > I was in an accident. Next, please let us know what happened. Check that you have selected the correct trip and share all available info here. A member of our team will reach out to confirm everyone's safety and gather any other required information.

Please note we have fixed rate in place depending on the severity of mess. Please note that we cannot apply a cleaning fee if you fail to provide all the necessary evidence within 72 hours of the incident.

To avail of a cleaning fee reimbursement you must adhere to the following:

a) Your Vehicle must be professionally cleaned before you proceed to accept any further trips.

b) You must contact us within 72 hours of the trip and provide us with photographic evidence of the mess.

c) You should submit a legible stamped and dated receipt.

Sometimes due to the signalling issues the app doesn't load properly , we advice to move to a better signal area and reset the app, If it still remains an issue its advised to reset network .

Sometimes there can be a delay in the trip showing up on your dash board but it should usually appear within 48hours. If still not seeing it after this time, please do let us know and we'll be happy to look into this further.

Navhoo starts the weekly payment process on Monday after 4 am. Payment for completed trips is paid weekly on Thrusday directly into your bank account via Direct Deposit.

Yes, we encourage our customers to include a tip in account /cash.

Sometimes it happens that’s why our start ride option at driver side requires you to ask rider of their ‘PIN Code’ to enter, without entering the right Code you will not be able to start the ride.

If rider is drunk or having issue of battery dead, you must ask in support instructions or if busy then simply cancel with opting the right option to cancel the ride request already accepted.

We may also not charge that rider as job not completed.

Facilitating a safe and comfortable experience for both customer and drives is our top priority, but sometime driver do encounter uninvited trouble and it is not acceptable at all, we take such incidents seriously. Such rider is penalized for their behaviour, and if things are serious we do support our drivers in escalating matter to the authority for lawful actions.

We brought some cool features, that facilitates customer on drivers arrival such as notification with alert on their mobile from sound to buzzing this helps them to reach to the vehicle soon, If ‘on arrival’ rider don't show we advise, to wait for max ‘5 minutes’. Your waiting time is charged after free grace waiting time ‘3 minutes’, and if it is cancelled by the rider after 3 minutes, the minimum fares applies as ‘Rider No Show Fee’, and you will be paid for minimum fare.

If the passenger ask to cancel on arrival, you be will not be paid for minimum fare. It is advised to ask rider to cancel at their end and explain the reason, if it is done within 3 minutes they will not be charged, if it is done after 3 minutes they will have to pay for minimum fare.

If there is any issue that you want to bring in our notice you can always get in touch with us by emailing at support@navhoo.com/ raising issue in ‘Support’ within the Driver App with the details of trip and customer ID. Our team will be in touch soon!

If you notice an item left behind, please let us know by sharing details and a photo here. We'll help you connect with the rider so that the two of you can arrange a mutually convenient time and place for a return. In the next 48 hours, the rider may reach out to you directly to recover the lost item.

In the meantime, please keep the item safe.

In the future, it's helpful to remind riders to take all their belongings as they exit your vehicle.

You can sign up by visiting our homepage at www.navhoo.com or downloading Navhoo Rider App from App stores available in both iOS and Android platforms via iTunes & Google Play.

Once you've downloaded the app, click "Register" to create your account. Follow the listed steps to register with your all details and add a payment method

If you signed in as Early Bird rider, we will send you a link when ready to launch in your email to download app

Go into the Menu select ‘Payments’, add card and insert your card details including your CVC codes. You can add multiple credit cards and update one as Primary option before your take ride.

Unless you don’t log out, your app will open in booking screen where ever you are looking to book a ride.

If you sign in again we will ask for your mobile number, as an added two way authentication, we will send you as notification ‘OTP Code’ to confirm your number.

If you forget password after registration, you can use forget password link in your app, we will send you a link in your email to change for a new password.

1) Go to the Sign In screen on your mo.bile app or on www.navhoo.com.

2) Click on "forgotten password", under Sign In page.

3) A password reset link will then be sent to the registered email address.

4) You will be require to reset password by double confirming it.

We believe there should be reward for loyalty. Your doing business with us matters and that's why we want you to turn your road miles into credits. (For More Detail)

We adapt to zero tolerance policy both sides, we deal with serious allegations with strict measures to share information with law enforcers too. If you experience anything during your trip that makes you feel unsafe, you can access by clicking SOS feature button in app, and it will directly connect you with Emergency services.

If you are involved in an incident, and you need assistance/ care, you can access by clicking SOS feature button in app, and it will directly connect you with Emergency services.

Our Care & Safety team is available around the clock to take care of our community. Please let us know by filling up form below, they will be in touch to assist you within 48 hours.

At this time, we do not offer vehicles equipped with car seats. Law requires that children be safely secured in car seats according to age. Most of our partner drivers with people carriers can manage up to 1 child seat .In order to bring more children; you will need to provide the appropriate car seat.

The decision to transport a pet is solely at the driver's discretion. Please contact your driver after the ride has been confirmed to ask whether it's okay that you bring your pet. (This policy excludes service animals which, of course, can be transported in all cars.)

We have a third party payment processors integrated in to our booking flow, if you don’t have sufficient funding available for trip requested OR If your payment for a past trip has been declined by your credit card or debit card. This may case your request declined.

In most cases, you'll need to add a new or select a different payment method to resolve any payment issues so that you can request rides again.

If you have taken note of your driver & vehicle details and know your PIN Code, Your driver can start your ride and can help you in charging your mobile on request.

Note: It is advised to carry mobile battery pack so you don’t end up with mobile battery dead situation.

It’s simple as 1-2-3.

Open your app use the add destination from your favourite saved locations, or manually enter the address, select your platform of choice an estimated fare will be shown, confirm and book, Your driver will be on your way to you in no time!

You can save time and effort by creating in app favourite addresses for app to pick quickly and accurately your destinations, simply add addresses to your profile page where it says favourite address.

You can save a default navigation in your profile (Google Map/Waze) so driver can accordingly use that navigation for your booked trip.

Note: Out Estimated fare are calculated on the wave point route calculated as per google mapping (based on fastest and shortest selection).

You can select a Standard (STND), 7 seated (MPV), Premium 5/7seat (SUV), Business Class Comfort (EXEC), Extra Luxury and Chauffer class (VIP) Carrier vehicles by using the slider bar on the bottom of the main screen to choose the desired vehicle type

We take an initial Google map ( fastest and shortest) wave point as reference for calculating estimated fare for your ride booking, it is calculated on additional factors like service fee, platform selected, base fare, time and distance, city charges, & tolls. The most variable factors are time and distance if due to some reason driver has taken a different route then initially calculated route, such difference may result in, we take such difference seriously, you can report this and get connected via ‘Help’ in your trip history. Our team will try it’s best to resolve it as soon as possible.

If you have moved from the point of order when you done booking then it is possible that your driver has arrived at that location, it is advised to communicate with driver in order to reach to him/her.

Others charge you more by raising their fare rates using more per minute and per mile rates or using exaggerated surge rates, we want you to experience the most competitive fare and best experience as we try to charge you less overall

We provide competitive fares in our field, Service fee covers for our essential operational expenses and added safety features.

You can cancel your booking in the app before driver arrives at your pick up location, and is not taking more than 2 minutes to arrive or waited for no more 3 minutes. Simply use the ‘Cancel’ option in the driver confirmation UI in App. You can’t request driver to do so for you.

Rider found making repeted cancelation and involved in frautulent useges will be investigate and account suspended, we may also apply cancelation fees on such bookings and may involve third party for amount recovery.

Drivers working hours matters too, to keep our platform reliable and sustainable, We have designed our services so it look after both side, driver has to travel, burn fuel and give his time in order to fulfil your booking. We offer 3 minutes ‘Free Grace Waiting Time’, after 3 minutes if you decide to cancel the booking then we will be charged you for minimum fee as to compensate driver for his commitment.

Note: If you think you will not ride in quickly when driver arrives then don’t book early. It will save you from not incurring into No Show Fee.

If your driver has arrived and waiting counter has triggered and you want your driver to even wait after 3 minutes, then an extra waiting charges fee on per minute basis will apply till the journey starts, that will be 100% extra then normal per minutes charges according to the platform selected.

Note: Driver has to wait till 5 Minutes, After 5 minutes auto cancellation will happen and you will be charged for ‘No Show Fee’.

Concern about your rating, its simple click on your profile picture, here you can see your rating score. In the Menu section, you can see how many trips you've made and its related detail.

To keep our platform ethically and socially responsible and respecting each other. Rating is an act to keep safety and standards monitored and keep community interact, we follow zero tolerance on our platform.

Ratings are visible when you request for booking, if you have a poor ratings it has serious consequences and drivers may not be willing to accept your request. Here are some tips for receiving 5 start thumbs up ratings from driver:

1. Greet each other to make your journey pleasant. Adhere from smoking, drinking and eating inside.

2. Call your driver by his Name instead calling Driver or Navhoo Man.

3. Slam doors politely, as you expect others to treat your vehicle.

4. We advise not to discuss sensitive matters, don't shout or play loud music, if carrying friends it's you ratings

5. We are much cheaper to Taxis, competitive to others, your little gesture of 50p, £1 tip will influence as well.

It’s your choice if you want to pay driver with cash, to facilitate you we have tipping feature integrated when you rate driver

Facilitating a safe and comfortable experience for both customer and drives is our top priority.You can report for issues that you think is genuine and needs to be investigated, and if things are found serious we do share information to the authority for lawful actions. Please use the form available in App menu/ Website Support flow.

We don’t bound our drivers to accept a booking, we want our platform to be more reliable than our competitors, that’s why we share all information with our driver prior acceptance and it is their moral duty to fulfil the booking they committed.

Emergencies do develop, if driver is having some real issue it is a courteous call that you have to make and decide to cancel and rebook so to facilitate you for your journey again. We will try our best to refund you in such case.

Our rating flow have default and customised feedback option too, Use the other option and provide your feedback.

If there is an issue other than trip related, we do welcome review / feed as it is important for us to continuously improve our product and services. You can always get in touch with us by emailing at support@navhoo.com.

If you notice an item left behind, please let us know by sharing details and a photo here. We'll help you connect with the rider so that the two of you can arrange a mutually convenient time and place for a return. In the next 48 hours, the rider may reach out to you directly to recover the lost item.

In the meantime, please keep the item safe.

In the future, it's helpful to remind riders to take all their belongings as they exit your vehicle.